Mercy Ministries of America Privacy Policy

Why we collect personal information

Why do we collect your personal information? We collect your personal information because it helps us to know you and provide you with up to date information on Mercy Ministries of America. In addition, your personal information helps us keep you posted on the latest events that you might like to hear about.

If you do not want Mercy Ministries of America to keep you up to date with our current news and events, please go to our contact info and ask to be removed from the list by sending an email to

What information we collect

There are a number of situations in which your personal information may help us provide better service. For example, we may ask for your personal information when you're discussing a product or service issue on the phone with our customer service representative, making a donation, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information if you are purchasing or have previously purchased a product or have previously or are currently making a donation. We may also need to know information such as date of a purchase or donation or any information relating to a customer service issue. We collect information to gain a better understanding of our customers and thus provide more valuable and accurate service. We also collect information, such as size, for someone purchasing clothing in an effort to send the correct product. This information is for the sole purpose of sending the correct product and not intended to offend or discriminate in any way against any person. We also keep track of which books, CDs, DVDs, cassette series and other products are being sold to help us to determine how to best provide useful information to customers and to understand which parts of our website, products and services are of most interest to them.

When we disclose your information

Mercy Ministries of America takes your privacy very seriously. Be assured that Mercy Ministries of America does not sell or rent your information to others. To help us provide superior service, your personal information may be shared with legal entities within the Mercy Ministries group who will safeguard it in accordance with Mercy Ministries of America's privacy policy. There are also times when it may be advantageous for Mercy Ministries of America to make certain personal information about you available to companies that Mercy Ministries of America has a strategic relationship with or that perform work for Mercy Ministries of America to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These entities are also obligated to protect your personal information in accordance with Mercy Ministries of America policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Mercy Ministries of America website.

At times Mercy Ministries of America may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

Mercy Ministries of America takes precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The Mercy Ministries Website uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the website, you must use an SSL-enabled browser such as Safari, Firefox, Netscape Navigator 3.0 or later, or Internet Explorer 6.0 or later. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.

Integrity of your personal information

Mercy Ministries of America has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up-to-date by contacting our customer service representative.

Other technologies

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. Mercy Ministries of America will not use the information collected to market directly to that person.

In some of our email messages we use a "click-through URL" linked to content on the Mercy Ministries of America website. When a customer clicks one of these URLs, they pass through our email services web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications.

In addition we use analytics - to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

Our ministry-wide commitment to your privacy

Mercy Ministries of America takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Mercy Ministries of America employees and strictly enforce privacy safeguards within the ministry. In addition, Mercy Ministries of America supports industry initiatives - such as the Online Privacy Alliance and TRUSTe - to preserve privacy rights on the Internet and in all aspects of electronic commerce. And we do not knowingly solicit personal information from minors or send them requests for personal information.

Mercy Ministries of America's website has links to the sites of other companies. Mercy Ministries of America is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about Mercy Ministries of America's Customer Privacy Policy or data processing, please contact us at:

Mercy Ministries of America

Corporate Office
PO Box 111060
Nashville, TN

Tel: 1-(615)-831-6987
General Fax: 1-(615)-315-9749
Admissions Fax: 1-(615)-831-9953

Email us at:
We will respond to your inquiry within 30 days.

If you do not want Mercy Ministries of America to keep you up to date with Mercy Ministries of America news, updates and the latest information on products and services, please contact us by going to our contact webpage. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

Mercy Ministries of America may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

Last updated November 10, 2009

© 2009 Mercy Ministries of America, Inc. All rights reserved.

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